Return Conditions

You can return the products you purchased within 7 days, provided the conditions specified below are met.

If the products for which a return request has been initiated are found to be eligible for return after inspection upon reaching us, the refund process will be initiated within 3 business days.

Product Return Conditions

The products intended for return must:

  • Be undamaged

  • Be unused

  • Have no damage on them

  • Not have been altered

  • Be sent in the same condition as when first delivered to the customer

be met.

If the product does not meet the above conditions, we reserve the right not to accept the product return.


Products that do not meet the return conditions will not be accepted and will be sent back to you.

Custom Sizing and Personalized Products

Products produced with personalized features are not covered by the return policy.

Specifically, products produced under the following conditions are absolutely not accepted for return:

  • Products produced with custom width or custom length measurements

  • Products produced for bracelets outside the standard size range of 18-20 cm

  • Products produced for necklaces outside the standard size range of 39-45 cm

For example; products produced with custom measurements such as 15, 16, 21, 22 cm bracelet sizes or 36, 37, 46, 47 cm necklace sizes are not covered by the return policy.

Product ID Damage

If the product identification number on Elizi products is damaged or becomes unreadable, the product will not be accepted for return and will be excluded from warranty coverage.

Store Sales

Product returns will not be accepted for incorrect pricing applications that may occur for products purchased from our physical sales points.

Order Cancellation

You can cancel your orders;

  • If the product is not custom-sized

  • If the product has not yet entered production

You can cancel your order.

If the Product Has Not Yet Been Shipped

For order cancellation between Monday – Saturday 10:00 AM – 6:00 PM:

  • Via email

  • or via the contact number

you can contact us.

If the Product Has Been Shipped

For cancellation after the product has been shipped;

  • You must first contact us

  • Product invoice

  • Shipping delivery document

  • The product itself

must be delivered to us complete and undamaged.

Order cancellation becomes valid when these conditions are met.

Payment Refunds

After cancellation or return of purchases made by bank transfer or credit card, the product amount will be sent to your account within a maximum of 7 business days after the transaction is initiated.

For payments made with a credit card, the time it takes for the refund amount to appear on your card is entirely dependent on the processing times of the relevant bank.